FAQs
8 business days plus shipping for new art orders
5 business days plus shipping for reorders and stock items
Rush shipping is available for a fee
Yes, we do ship internationally on the customer’s UPS, DHL or FedEx account number, however all shipping charges will be paid by customer.
Everything is made to order.
Our buttermints are OU certified, kosher, gluten free and nut free. Allergens are Milk and Soy.
Yes, and you must provide us with your shipping account information
Yes, we offer 1 free proof & 1 free revision. Proof must be requested on the PO.
We keep each plate for 3 years. Set-up fees are not required for reorders within that period. After plates are inactive for 3 years, new plates are required for future orders.
We cannot make changes to orders that are in production. This includes in quantity, ship method, address, item or imprint. Additions to orders already in production require a revised or new purchase order. Price changes may apply. Changes may cause a delay in shipping.
Once an order has been confirmed it may NOT be cancelled.
No returns are allowed without prior approval from Hospitality Mints. Orders should be opened and inspected immediately upon arrival. Complaints must be made within five days of delivery.
Pre-payment with valid credit card for the first order. Invoice terms NET30 on subsequent orders with approved credit applications.
